Banking and Credit Unions
Foxtrot has made knowledge workers the hero in over 450 banks and credit unions for more than a decade. Our customers have consistently returned their investment in Foxtrot Technology in less than 30 days. Foxtrot has become an industry term that stands for quality, efficiency and reliability.
Our clients continually report that Foxtrot
- Increases revenue
- Reduces costs while improving operational efficiencies
- Reduces credit and business risk
- Increases customer satisfaction and retention
- Ensures tighter regulatory compliance
- Generates a tangible return on investment (ROI)
- Impacts staff reductions through automated processes
Banks and credit unions have always depended on accurate customer data to ensure proper understanding of a client's financial information and transactions. With expanding communication channels, increased competition and a wave of strict new government regulations, the expectations of maintaining the integrity of this data are increasing every day. Organizations that have not traditionally been focused on maintaining accurate customer data for marketing and customer relationship management purposes now suddenly find themselves forced to do so in order to comply with increased regulations. The accuracy and efficiency of Foxtrot data scripting technology is a key tool in the best banks and credit unions' arsenal to ensure data is consistently maintained and accurate at all times.
- Link, synchronize and merge customer data across multiple applications
- Facilitate banking system and software conversions
- Reduce credit risks through better data management and maintenance
- Significantly reduce recurring mass maintenance tasks
- Comply with Sarbanes-Oxley, Patriot Act, OFAC and other regulations
- Perform postal service corrections to ensure more accurate mailings
Banks today are under pressure to increase organic growth by focusing more on customer relationships. The need to address key operational challenges such as fragmented views of the customer, communication gaps and inconsistent business processes come with this shift toward greater customer service. Foxtrot Technology has enabled thousands of banking and credit union users to leverage data by automating both internal and external tasks.
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For assistance choosing products and services that are right for you, call us at 1-800-660-3556, or visit our Contact EnableSoft page.
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Kennebunk Savings Bank has implemented Foxtrot® to create a script that automatically runs six times a month to search through all their customer statements and find fees that were paid to other financial institutions through the use of ATMs, then automatically credit back those fees. “To do such a project manually, it would be a full time position. Foxtrot eliminated the need for the extra personnel and made it possible to accomplish this process within a timely manner. This service has benefited our clients greatly, and in turn has allowed us to provide yet another top level piece of customer service in which we owe a great part of it to Foxtrot” stated Andrew Thomson, Enterprise Systems and Services Manager for Kennebunk Savings Bank.
Kennebunk Savings Bank – Andrew Thomson
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