ITI Navigator fails to save data

Applies to:  FoxtrotOne, ITI Navigator

Summary

Occasionally you may find that ITI Navigator does not save the data that has been updated in the fields. The reason this is occurring is that ITI is not validating the data before the update button has been clicked.

Resolution

Here are some suggestions to work around this issue.

1.       On a send data action add a Tab action after the value to be sent to the screen.

                 Example: 

2.       Another action you may have to perform is sending a click action to another filed after the data has been sent to the field.

3.       Another action is to send data to the field above the target field and send a Tab the data value and another Tab.

           Example:

Reminder

We are working on resolving this issue. However, if this Resolution does not resolve your issue, Please contact Enablesoft Support at either Support@Enablesoft.com or 1 (800) 658-1147.