Support

Add Foxtrot to DEP

4/6/10

Applies to:  FoxtrotOne, FoxtotX, FoxtotLE and Foxtrot Admin

Summary:

When attempting to start Foxtrot it suddenly closes.

This can be a result of the “Data Execution Prevention (DEP)” settings not being set to allow Foxtrot to run.  This typically happens immediately after a new installation but can also be initiated by a system upgrade or windows update that have reset the DEP settings. 

DEP software works alone or with compatible microprocessors to mark some memory locations as "non-executable". If a program tries to run code—malicious or not—from a protected location, DEP closes the program. To use DEP, your computer must be running Microsoft Windows XP Service Pack 2 (SP2) or later, or Windows Server 2003 Service Pack 1 or later.

Resolution: 

Set the DEP settings to allow Foxtrot executables to run.

You will need to either add all Foxtrot products to the exception list or select the option to use DEP only for essential Windows programs and services.

1.       To access the DEP settings first right click on My Computer.

2.       Then left click Properties to access the “System Properties.”

3.       Click the “Advanced” tab.

System Properties Screen shot.jpg

4.       Click the “Settings” button to display the “Performance Options” box.

5.       Click the “Data Execution Prevention” tab.

Performance options.jpg

6.      Option 1: Click the button “Turn on DEP for essential Windows programs and services” only.

7.      Click on the “apply” button.

8.      You will be prompted to restart your computer, click “OK”.

9.     Click the “OK” button on Performance Options.

10.   Click the “OK” button on the System Properties box.

11.   After making the change, either logoff/logon or reboot the workstation for the new settings to take effect.

 1.  Option 2: Click the “Turn on DEP for all programs and services except those I select:” button.

2.   Click the “Add” button.

3.   Browse to the Foxtrot Folder that is local to your machine.

Open file.jpg

4.   Select the Foxtrot executable programs you want to permit to run.

5.   We advise FoxtrotOne.exe, FTClient.exe, FTExplorer.exe, FTAdmin.exe and Sysinfo.exe

System Control.jpg

6.   Click the “Add” button for each executable you want to add.

7.   Click the “Apply” button.

8.   You will be prompted to restart your computer click the “OK” button.

9.   Click the “OK” button on the Performance Options.

10.   Click the “OK” button on System Properties.

11.   After making the change, either logoff/logon or reboot the workstation for the new settings to take effect.

Keywords

FoxtrotOne, FoxtrotLE, Admin, start, close, Will not, Won’t, closes

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