HiRes

The majority of the users of Robotic Process Automation (RPA) initially arrive at the technology with a single goal in mind for one specific operations issue. They come in with one need and, with a tool such as RPA software, come out with a mechanized force multiplier. Operations managers quickly see that RPA can be applied on a company-wide scale to automate and elevate any data management process in their banking or healthcare organization. What starts as a patch approach ends with greater peace of mind as managers realize a revolution in organizational productivity.

It might be ironic and hard to believe, but the robot puts people first. RPA compresses time while expanding opportunity and satisfaction for the human beings inside the business and out. Operations managers enjoy higher employee morale when their charges are freed from mundane data entry tasks to take on difference-making, customer-facing roles. On the other side, RPA brings increased production and performance to a company’s operations, which means eliminating the chances of human error, ill-served customers and unneeded emergencies that take away from a manager’s bandwidth. There’s no doubt about it: increases in employee morale and customer service mean better business.

Called upon to both improve operational weaknesses and take advantage of opportunities, managers turn to the robot for increased efficiency and effectiveness. Acquiring portfolios of loans and even entire companies qualifies as major business opportunities, but the accompanying operational obligations can be quite daunting. RPA software, such as Foxtrot, helps with the data transition by saving time and money, including exorbitant fees that a tech vendor would likely charge for conversion files.

All too common these days, fraud and data breach recovery top the list of data emergencies and business liabilities. On the regulatory side, the Patriot and Dodd-Frank acts have placed greater data demands on the banking industry. RPA allows managers and their operational teams to quickly address data emergencies and external demands while maintaining optimal performance in their day-to-day programs.

RPA’s many operational and personnel benefits, coupled with its extensive applicability and ease of use, can create a management training program of sorts. The tool’s many incentives lead to increased initiative among a manager’s team members, with personnel often enthusiastically completing additional operational tasks, including the bridging of off-record and core data systems.

RPA helps operations managers be more productive by maximizing resources, eliminating waste and, most importantly, putting people in a happy place. RPA software allows operations managers to elevate a company’s routine and anticipate and quickly alleviate the burden of data emergencies and special projects. Like the attendee at the recent Foxtrot User Network conference who discovered 60 new use cases for the RPA tool, operations managers quickly realize that the “automated employee” improves not just a business function, but the whole business unit.