Office workers—or knowledge workers—as they are increasingly becoming known as, who rely on Robotic Process Automation technology, such as our Foxtrot automation technology, are correct in their belief that robotic management tools are revolutionizing how repetitive human tasks are addressed.

Using Foxtrot as an illustration, financial institutions are frequently confronted with big changes in their customer information. When a merger occurs or a new branch is incorporated into a bank’s system, two different databases have to be merged. Merging the data requires good planning and a robust system that can handle a lot of information.

In the past, these types of mergers meant endless hours of manual entry to combine two (or more) databases. As the tedium of manual entry took its toll on office personnel, errors inevitably began to occur. Once the errors were discovered, more time was required to locate the errors and even more time required to correct them.

With the advent of Foxtrot, financial institutions are replacing many manual labor tasks with robotics. The onset of technology, like Foxtrot technology, has afforded two significant benefits to bankers: a virtual elimination in errors in the management of their customer information and a significant reduction in the time involved to process that information.

Robotics are also providing an unseen, harder to quantify benefit that ultimately shows up on the bottom line: increased productivity from office personnel.

Once banking personnel (knowledge workers) put Foxtrot to work, these personnel can focus their attention on new ways and to new means of making their bank more valuable to their clients.

Thanks to robotics, the added value of knowledge workers is providing a reward that manifests itself in customer loyalty—the ultimate form of client appreciation.