Organizations are increasing jumping on the Robotic Process Automation bandwagon in order to increase their productivity and efficiency by automating the tedious data tasks their employees would normally perform manually. During the 1930s’ Depression, when technology was increasingly producing machines and labor was becoming highly mechanized, mainstream laborers gave currency to the Technocracy movement, arguing that mechanization displacing labor was a fundamental feature of industrial capitalism and unemployment. However, the problem with unemployment in the 1930s was not due to the advancements in technology, the producers and their products, but caused by an unstructured government price system, the Stock Market Crash of 1929, and the fears that lead people to stop purchasing items. Today, with the advancements in technology and the Robotic Process Automation movement increasingly being implemented by organizations, similar to the disillusioned Technocracy perception, many employees fear that robots will soon take over their jobs. However, quite the opposite is true. Time will prove, as history proved, that as organizations increasingly become efficient and productive by using Robotic Process Automation technology, jobs will not be taken away, but become more essential as human capital is needed to better service customers, develop new markets, produce more products, and give rise to a robust, thriving business.

When using Robotic Process Automation, businesses become more efficient and more productive, which directly relates to increased profits and revenues. Organizations grow at an exceptional rate and find that with Foxtrot taking over the data processes, they need their employees even more to serve their expanding markets and customer population.

Technocracy to Foxtrot image for Blog 8-5-15

When freed from their menial data tasks, knowledge workers become empowered to make intelligence decisions that improve the business. Being a data processor only makes one replaceable as the tasks are easily trainable. When employees are free to contribute to the organization, make improvements, become more customer-focused, they become an asset, human capital that executives cannot be without. Employees get promotions instead of pink slips.

While Foxtrot can perform the data-related, operational, transactional processes for employees, Foxtrot cannot smile and interact with customers when walking in the business.

While Foxtrot can provide the analytical and predictive data that informs leaders, Foxtrot cannot make the intelligent, profitable business decisions from which are made based on Foxtrot’s data processing.

Lastly, while Foxtrot can perform web scraping and append data from third party vendors, it cannot create the products and services, which humans use their higher-order thinking processes to create, in order to develop into new markets and gain new customers.

One can see that while Foxtrot acts as an (Automated) Employee performing complex, hefty, essential data tasks that enable the business to carry out operational and transactional processes quickly and maintain data integrity, it does not act as a (Human) Employee performing higher-order thinking processes, interactive customer services, and intelligent decision making.

Together with your human employees, Foxtrot is a much needed Automated Employee.