With robotic process automation, bank managers can work cohesively with the institutions’ data entry personnel to better serve the interests of the organization. RPA software can automate and elevate manual tasks at the bank while allowing data-entry employees to be redeployed into more valuable and fulfilling customer-service roles.

Many studies have found that employees with high job satisfaction are likely to be more productive, engaged and loyal to their companies. EnableSoft’s own survey of approximately 500 U.S.-based companies revealed that office workers place data entry — including invoicing; customer and account maintenance; inventory and ordering; quality assurance and regression testing; and job postings — at the top of their list of the most lowly job responsibilities. This is a reality that often leads to real operational issues and morale problems. Data automation tools can free workers from the proverbial and literal box so that they can serve in more interactive, appealing and rewarding roles like customer service.

“The best benefit you can provide to your employees is the opportunity to make a difference through their work and help guide the course of the company,” the CEO of a customer relationship management firm told Business News Daily. “Benefits such as big-picture company direction make all the difference in employee happiness.”

When you leave the small but essential banking details like data entry to the robot — an “automated employee” that always shows up on time; works nights and weekends; anticipates your needs; and then does the job perfectly every time — greater operational efficiencies are achieved. At the same time, the company’s human resources can go from stagnation to a forward-looking, stake-holding position. That, by any definition, is a win-win scenario.

According to a job satisfaction report from the University of Chicago’s National Opinion Research Center, what truly makes employees feel fulfilled is the ability to help others, be creative and utilize specialized technical expertise. Those findings certainly complement the opportunities that RPA opens up for bank operations staff through the mechanization of the manual and menial tasks in their day-to-day responsibilities.

RPA helps bankers through virtual elimination of data management errors and a major reduction in the time required to process information. The robot also serves to boost the productivity of office personnel, which can focus their attention on new ways of making the bank more valuable to its customers.

Data automation tools are there to help people and, in turn, the company’s operations. Given that the most important resources are the human ones, tools like RPA free up employees to be more client-facing and difference-making and spread benefits throughout the bank.