Since Peter Drucker’s coining of the term, in his 1957 famous book, Landmarks of Tomorrow: A Report on the New, in contemporary business, those who use or handle information have become known as, “knowledge workers.”

In most organizations, administrative managers lean on a core group—the knowledge workers—to perform most of the business operational functions.

What about those other personnel who are outside the core group? How much more could they be contributing? How can you equip them to better capitalize on their knowledge and supercharge their productivity?

A 2011 survey conducted the influential business advisory firm Forrester Research indicated 76% of organizations surveyed indicated that more than a quarter of their workforce has unique experience. However, only five percent of the businesses armed their knowledge workers with sufficient automation support.

Five years later, the automation support percentage is on the rise, as evidenced by businesses’ increased reliance on Robotic Process Automation, like our Foxtrot technology.

Foxtrot helps information-reliant businesses like financial management, healthcare, retailing, manufacturing, tourism, and nine other major business categories more effectively manage enormous amounts of ever-changing information.

For these kinds of industries, Foxtrot automates their database management processes. Even more critically, Foxtrot helps the people who oversee Foxtrot, the knowledge workers, to supercharge their database management, albeit them being non-technical personnel.

Although they may not realize it, these knowledge workers are relying on Robotic Process Automation technology to increase their personal productivity and the overall productivity and profitability of their enterprise.