Like the human body needs nutrition and hydration, a healthcare company requires data entry and routine maintenance to operate. When you consider the rapidly changing landscape of the healthcare industry — including the expanding insurance coverage under the Affordable Care Act and the senior-living sector preparing for the tidal wave of Baby Boomers — now more than ever those companies need to focus on their critical data operations.

In our white paper, “The Automated Employee for Healthcare Professionals,” we address how Robotic Process Automation (RPA) helps healthcare companies rethink productivity by elevating their compliance processes, data breach recovery, core system migrations and more.

Human error, which averages 0.5 percent for data entry according to a University of Hawaii study, can have far greater consequences when you consider what an incorrect prescription might mean for a patient. The American Medical News reported that data entry is the fourth leading cause of medication mistakes, accounting for 13 percent of the reported errors. Additionally, according to the Pennsylvania Patient Safety Authority, electronic health record errors increased from 35 incidents to 1,142 over a seven-year span.

The patient comes first, of course, but business costs are also a major concern for healthcare firms. How expensive can data errors be? The American Medical Association estimated that some payers must rework more than 20 percent of their claims due to data-entry mistakes, with re-processing costs up to four times higher than an initial error-free request. Due mainly to manual data-entry errors and the high complexity of claims, the Healthcare Billing and Management Association found that the frequency of overpayments, rejections and denials of health insurance claims often reaches 50 percent.

Business is very important; the business of health is even more vital. That’s why nearly 500 organizations, including those from the healthcare industry, have come to rely on RPA software to boost the accuracy and speed of data-related task performance. Healthcare payers and plans can automate and elevate the routine and repetitive tasks of data entry, maintenance, integration, migration, aggregation and testing while also using the robot to tackle business emergencies and special projects. With Robotic Process Automation software, a company offering billing and coding services for healthcare providers achieved a 62 percent time savings on data-entry tasks, which translated to $70,000 saved per year.

Sir Arthur Conan Doyle, who was also a physician, said, “It is a capital mistake to theorize before one has data.” It can be a crucial mistake for a healthcare company to practice without a healthy hold on its data, including how it finds, enters, transfers, documents and maintains that important information. As demands continue to grow in the industry and the healthcare mission remains of utmost importance, smart companies are using RPA software to reduce liabilities and expand business performance.

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