Find the answers to common questions you may have and obtain a better understanding of Foxtrot. Select a topic and find the answers you’re looking for!

Installation & Activation

How do I activate my Product Key?

Why won’t Foxtrot open after installing or upgrading?

Why don’t I see any licenses available to add?

Can I install an earlier version of Foxtrot?

What are the system requirements for Foxtrot Suite?

When upgrading my Foxtrot, should I uninstall my current version first?

I see a message telling me that my database is missing, inaccessible, or corrupt. What does that mean?

 

How do I activate my Product Key?

To activate your product key after installing the software, you will want to review the appropriate document as it pertains to your edition:
Deployment Guide for Desktop & Professional Editions
Deployment Guide for Enterprise Edition

Why won’t Foxtrot open after installing or upgrading?

Foxtrot shows a successful install, but you cannot launch the application or you get an AppCrash error. This is common, as Windows may prevent these programs from opening. These programs may need to be added to an exceptions list known as Windows Data Execution Prevention (DEP). For detailed instructions on how to correct this error, follow the steps in this article: Add Foxtrot to DEP.

Why don’t I see any licenses available to add?

At the end of the activation process, there are zero licenses available to add. This is typically due to lack of the necessary permissions to the installation folder. Users will need read, write, and modify permissions to the installation folder (the default is C:\Program Files (x86)\Foxtrot Suite, or C:\Program Files\Foxtrot Suite for 32-bit machines). If these permissions are properly set, and you are still seeing zero licenses to add, please call the Support Department at 800-658-1147 for assistance.

Can I install an earlier version of Foxtrot?

While EnableSoft always recommends that you be up-to-date with the most recent version of our software, we understand you may require an earlier version. The last three (3) major releases are available on our Past Versions page. Note that only the versions available on this page are supported.

What are the system requirements for Foxtrot Suite?

A complete list of the system requirements for Foxtrot Suite can be found on our Latest Version page under the Version Info tab. Keep in mind that these are the minimum requirements needed to install and run the software. For enhanced performance, please review the recommended system requirements on the same page.

When upgrading my Foxtrot, should I uninstall my current version first?

Uninstalling the previous version is only necessary if your existing version is earlier than version 8.0.1. In all other cases, the most recent version can be installed directly on top of the existing version. None of your scripts, licensing information, preferences, etc… will be affected by upgrading. For a detailed instruction on the upgrade process, please review the document, Upgrading to the Latest Version.

I see a message telling me that my database is missing, inaccessible, or corrupt. What does that mean?

Reasons for seeing this message suggest that at least one of the following are true:

  • The license path was misspelled or does not exist
  • The user does not have proper permissions to the license path
  • The user does not have proper permissions to the local Foxtrot Suite folders

To correct this error, please review the following support article: The user database is missing, inaccessible, or corrupt.

Product Information


What is Foxtrot?

How much does Foxtrot cost?

How do I get Foxtrot?

What is included in The Foxtrot Suite?

How do I know Foxtrot will work for me? Do you have a demo or trial available?

 

What is Foxtrot?

Foxtrot is a robust automation tool that allows non-technical users to easily automate tasks by taking inefficient manual data processes off your hands and performing them for you flawlessly in a fraction of the time. Foxtrot: Your “Automated Employee”.

How much does Foxtrot cost?

For pricing information, please see our Features Comparison located here.

How do I get Foxtrot?

To use Foxtrot, you will need a product key. To purchase an edition that best suits your needs, find more information here.

What is included in The Foxtrot Suite?

The Foxtrot Suite will install four (4) programs:

  •  Foxtrot Administrator is used to activate your product key and enable the Enhanced Import WizardIf you have Enterprise Edition, Foxtrot Administrator can also be used to manage security roles and preferences, restrict certain technologies, and share licenses among your domain.
  • Foxtrot is your Automated Employee, which will cover all your automation needs. Once you have activated your product key, Foxtrot will be your go-to application.
  • Foxtrot Legacy is only available when using the Enterprise Edition. Foxtrot Legacy is limited to automation against your emulators or “green screens.” Note that for Enterprise Edition, Foxtrot will also interact with your HLLAPI compliant emulators.
  • Foxtrot Extender is only available when using the Enterprise Edition. Foxtrot Extender is a run-only mode of Foxtrot for processes that do not require a loaded database. For example, migrating files and folder, uploading or downloading files off an FTP server, updating quarterly spreadsheets, and more.

How do I know Foxtrot will work for me? Do you have a demo or trial available?

Yes! Please click here to request a free trial of our Professional Edition today!

Use & Troubleshooting

Why do I see an Unsupported Database Type error message when importing data?

What does “Preview Unavailable” mean when targeting or editing an Interactive Action?

Why is my script stopping after running only one record?

Why does Foxtrot freeze when importing data?

 

Why do I see an Unsupported Database Type error message when importing data?

This error message is due to the fact that the Enhanced Import Wizard is not enabled. The Enhanced Import Wizard will allow for the import of enhanced Excel files (.xlsx, .xls, etc…). To enable this feature, please review the following article:
Unsupported Database Type

What does “Preview Unavailable” mean when targeting or editing an Interactive Action?

Foxtrot will only display a preview of the target if it is visible on the screen. Verify that the target is indeed on the screen. If you continue to receive this error, at least one of the following is true:

  • You’re being blocked from communicating with the browser. This might be due to a security blanket atop of Internet Explorer. Typically, you can see a custom icon on the address bar to confirm this.
  • There is a Windows update that is preventing Foxtrot from interacting with Internet Explorer. Try following these steps if using IE 11.
  • Something is unique about the Action – verify that there is no unique information within the Advanced Tab of the Action (something that may change from record to record). This article might help better explain what to look for:

Why is my script stopping after running only one record?

Foxtrot has three (3) different run methods – Once, Repeat, and Records. In general, whenever you have a database loaded, you will want to make sure that you are running on records (for advanced users, you might have logic within your script to mark and navigate through your database as needed). If you import data once you open your project, Foxtrot will default your Run Mode to Records. If you create and/or execute an action prior to opening a database, then Foxtrot will default the Run Mode to Once.

Why does Foxtrot freeze when importing data?

Your data may be having trouble importing due to something in the spreadsheet. Check the column headers and remove any special characters such as number signs, apostrophes or ampersand (&) symbols.  Make sure there are no merged columns or blank columns that have no header in the spreadsheet as this will prevent the data from importing. If all else fails, save the file as a csv and import the csv.